What if I have lost or damaged one or both of the enhancers from my yurbuds Sport Earphones?
Replacement enhancers can be purchased by contacting our customer service team at email@example.com and +44 (0) 1293 852027.
The shape of yurbuds appears different and larger than the earbuds I am familiar with, can you explain more about how they fit and if and why they are comfortable?
The ergonomics of yurbuds Sport Earphones are indeed different and it is that unique design that creates the TwistLock and the guarantee that they will not fall out nor hurt.
Our development team studied the human ear and, as athletes, we know the demands on sport earphones. The results of that research are yurbuds. We encourage you to explore the various offerings on yurbuds.com.
What smartphones and MP3 players are the 3-button controls and dry mic on the Inspire Pro and the Focus Pro compatible with?
The Inspire Pro and the Focus Pro Performance Fit Earphones both feature a dry mic and 3-button control remote. These features allow convenient navigation of music on your iPod® or iPhone® during rigorous activity as well as hands-free calls on your iPhone® – even during extended use. The components within the 3-button control/ dry mic are specifically selected for compatibility with: iPhone® (3GS, 4, 4S, 5), iPod® (120GB & 160GB classic,; 4th, 5th, & 6th generation nano; 3rd & 4th generation shuffle), iPod® Touch (1st, 2nd, 3rd, 4th generation), and iPad® (1, 2, 3, 4). Some features may work with other devices.
Are there any yurbuds with a microphone that are compatible with Android®, Blackberry®, and other smartphones?
Yes. The Inspire Talk has a dry mic and 1-button control remote. These features allow convenient track and call control during rigorous activity– even during extended use.
Where can I purchase yurbuds?
You can purchase yurbuds on our website or at many convenient locations. Please, explore yurbuds.com/uk/locator to find a location in your neighborhood.
Are yurbuds available internationally?
Yes, we absolutely have fans around the globe. Please see below for a list of international distributors. You can go to the website or Facebook page of the distributor to find out what stores they are supplying in your area.
Please reach out to our cheerful customer service team if you have any questions at (888) 987-2831.
How do I clean my yurbuds?
To clean yurbuds, remove the enhancers (tips) from earphones and wash with warm, soapy water. Do not use anything containing alcohol. Completely dry the enhancers and reposition on the earphones. As shown in the Quick Start guide:
• Left bud between 2:00 and 3:00 position
• Right bud between 8:00 and 9:00 position
What happens if my enhancers (tips) are loose on my earphones?
If your enhancers are loose on your earphones, first try cleaning them as detailed above. If the problem persists, please contact our customer service team at firstname.lastname@example.org or (888) 987-2831
My yurbuds do not stay in my ear – am I doing something wrong?
The best way to understand the magic of the twistLock is to see it in action: